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Studio Licenses

Before you Install Product Keys

This guide outlines the fundamental steps for installing and activating MHC Studio. While it's possible to install product keys on a computer that is behind a firewall, proxy, or lacks internet access, you must connect to a server with internet connectivity to retrieve and activate the product key.

Assumptions:

  • This guide assumes you have MHC Studio 2025 or later.

Installing MHC Studio Keys on the Server

  1. Log in to your Non-Production NorthStar CCM environment and click your username located in the top-right corner.

    NorthStar CCM home page with the username in the top-right corner highlighted

  2. From the dropdown menu, choose Organization

    User menu with Organization highlighted

  3. Click the Configure Licenses key button

    Organization page with the Configure Licenses key button highlighted

  4. Select Sign in to access your NorthStar CCM Licensing Account. You'll be redirected to the NorthStar CCM Licensing portal to complete the login process.

    Manage Licenses page with the sign in link indicated

  5. Once signed in, click the Add button to begin installing your Studio Keys on the server.

    Manage Licenses page connected to the Licensing Account, with the Add button

  6. From the dropdown list, choose the appropriate MHC Studio keys to install. When finished, click Save

    Add License dialog with the Licenses dropdown open

  7. Your Studio licenses are now installed on the server. Users can begin connecting to the NorthStar CCM Platform to obtain a license.

    Manage Licenses page listing the installed MHC Studio licenses

Activating Studio Keys

Note

To activate a Studio key on a local computer and begin using the tool, users should follow these steps:

  • Ensure you have an active account on the Non-Production NorthStar CCM Platform.
  • Verify that your computer can successfully connect to the Non-Production server—make sure the connection is not blocked by firewalls or network restrictions.
  • Follow the activation process as outlined in your platform's licensing interface to install the Studio key locally.

  1. Launch the Studio tool and select More Options -> Activate Using EngageCX Account.

    Studio Account page with the Change Account dialog and the More Options menu showing Activate Using EngageCX Account

  2. In the provided field, enter your NorthStar CCM URL, then click Next. Please contact your admin to get the correct Non-Production URL for your organization.

    Change Account dialog with the server URL field

  3. Enter the email address you use to log in to the NorthStar CCM Platform.

    Sign in dialog with the email address field

  4. If multiple environment are available, you'll be prompted to select the one associated with your Studio license.

    Choose Environment dialog listing the available environments

  5. After completing all required fields, click Sign in.

    Sign in dialog with the email and password fields completed

  6. Your Studio license is now successfully activated on your local account. To view license details, go to File > Account.

    Studio Account page showing license and product information