Find Your Edition
Use this page to identify which Ecrion, EngageCX, or NorthStar CCM product and version you have, and which current product replaces it.
Product Name History
| Ecrion | EngageCX | NorthStar CCM (current) |
|---|---|---|
| Ecrion Develop 12.0, 13.0 | EngageCX Create 12.0, 13.0, 14.0 | Essentials |
| Ecrion Engage 12.0, 13.0 | EngageCX Converse 12.0, 13.0, 14.0 | Enterprise or Enterprise Plus |
| Ecrion Design Studio Suite | EngageCX Studio | MHC Studio (Publisher, Modeler, Analyst, Drive) |
| — | EngageCX Drive | MHC Drive |
Names you may still see
Some earlier names still appear in the current products:
- MHC Create appears in the Essentials installer, Windows services, and installation folders.
- EngageCX Drive is the name MHC Drive uses in the Windows Start Menu, the taskbar, and the Studio ribbons.
- MHCEngageCX appears in the Enterprise installer file name, and EOS4 appears in Enterprise database and configuration file names.
Versions
| Version | Codename | Released as |
|---|---|---|
| 12.0 | Nido | Ecrion Develop, Ecrion Engage, EngageCX Create, EngageCX Converse |
| 13.0 | Onyx | Ecrion Develop, Ecrion Engage, EngageCX Create, EngageCX Converse |
| 14.0 | Ruby | EngageCX Create, EngageCX Converse, NorthStar CCM |
| R2025 | — | NorthStar CCM (six-week releases, starting with R2025.1.1) |
| R2026 | — | NorthStar CCM (monthly releases, starting with R2026.1.1) |
If you're using NorthStar CCM Essentials 14.0, R2025, or R2026, you're already on the current product. Download the latest version from the MHC Community Portal (login required) to get the newest features, and see the Release Notes.
Identifying your version
- In a Studio application: Go to File > Account. The Product Information section shows the package version, build number, and build date.
- From the installer: Installer file names include the product name, architecture, build version, and build number (for example,
MHCEngageCX-x64.15.2.1-11825.exe). - From the configuration folder: Installations earlier than NorthStar CCM store configuration in
C:\ProgramData\Ecrion. Current versions useC:\ProgramData\MHC Software.
Tip
If you're still unsure which edition or license tier you have, contact northstarccmsupport@mhcautomation.com.
Your Upgrade Path
| You have | Upgrade to | Guide |
|---|---|---|
| Ecrion Develop or EngageCX Create (12.0–14.0) | Essentials* | Upgrading to Essentials |
| Ecrion Engage or EngageCX Converse (12.0–14.0) | Enterprise or Enterprise Plus | Upgrading to Enterprise |
| Ecrion Design Studio Suite or EngageCX Studio | MHC Studio | Upgrading Studio |
* If you want your upgraded version to include a complete environment for storing and managing projects, along with browser-based template- and form-editing tools, you should consider upgrading to Enterprise.
What's Changed
Your existing templates and files are compatible with the latest version of NorthStar CCM or MHC Studio, so you can upgrade without rebuilding your work. You'll need to reconfigure the new version after you install it.
Each solution also includes new features since your version:
| Solution | What's new |
|---|---|
| Essentials | .NET 10, PDF 2.0, embedded files in PDFs, AES 256-bit encryption, and a .NET 4.8–compatible SDK. See all |
| Enterprise | NorthStar Designer in the browser, accessibility verification, AI Assist (cloud only), richer forms, editable PowerPoint output, and Box integration. See all |
| Studio | Updated product names and .NET 10 prerequisites; applications and features are essentially unchanged. See details |