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Welcome to NorthStar CCM Help

MHC NorthStar CCM automates the creation and delivery of customer communications, on cloud or onPrem. With NorthStar CCM, you can:

  • Create and format dynamic document templates.
  • Run automated workflows that generate personalized documents and deliver them by print, email, and more.
  • Design and distribute digital forms, and trigger automatic follow-ups based on responses.

Previous product names

NorthStar CCM was previously named EngageCX and, before that, Ecrion. If you're using one of those products, see Coming from Ecrion or EngageCX below.

Choose Your Solution

  • NorthStar CCM Essentials

    API-driven document rendering for developers. Generate individual, customized documents from your own application.

    Overview · Get started

  • NorthStar CCM Enterprise

    API-driven document rendering with complete communication management: projects, template and form design, workflows, and AI Assist.

    Overview · Get started

  • NorthStar CCM Enterprise Plus

    Everything in Enterprise, plus the Journeys, People, and Promotions apps for ongoing customer engagement, and a Customer Portal where recipients access their documents.

    Overview · Get started

  • MHC Studio

    Desktop authoring tools for document templates, data models, and dashboards. Can be combined with any NorthStar CCM license.

    Overview · Get started

Not sure which solution fits? Compare solutions or review your deployment options.

Coming from Ecrion or EngageCX?

Every previous edition maps to a current NorthStar CCM product. Your existing templates remain compatible with the newest version of NorthStar CCM.

If you have... You now have...
Ecrion Develop or EngageCX Create NorthStar CCM Essentials
Ecrion Engage or EngageCX Converse NorthStar CCM Enterprise or Enterprise Plus
Ecrion Design Studio Suite or EngageCX Studio MHC Studio

Find your edition · See what's changed

I want to... Go to...
Install Essentials Essentials Installation Guide
Install Enterprise Enterprise Installation Guide
Install Studio Studio Installation Guide
Integrate with the API Essentials API Guide · Enterprise API Guide
Design templates in the browser NorthStar Designer
Download NorthStar CCM applications MHC Community Portal (login required)
Contact support northstarccmsupport@mhcautomation.com