EngageCX 14.0 (Ruby) Release Notes

New Features

Below you'll find a list of the new features added to EngageCX over the course of 2024.

Version 14.0


Box Integration

Users with a Box account can create a direct connection between their Box account and their CCM workflows. This includes:


.NET Core 8.0 Upgrade

We have upgraded EngageCX from .NET Framework to .NET 8.0, resulting in improved system performance, enhanced API security, and better web functionality. Additionally, we have updated the Swagger 2.0 API to OpenAPI 3.0, which now includes SDKs for both .NET Framework 4.8 and .NET 8.0.


Security and Stability Improvements

We have made several enhancements to ensure the application's security and performance. These include implementing the gRPC protocol for more efficient service communication with TLS encryption, and enabling autoscaling with “graceful shutdown“ features to maintain data integrity and system performance.

Additionally, we have introduced stability improvements such as session timeouts, upgrading tools and libraries to their latest versions, enhancing “heartbeat“ logging to monitor the status of online systems, and establishing an internal whitelisting system to restrict file access based on system administrator settings.


AI Assist Features [Cloud]

Several artificial intelligence features are now available, including content generation, sentiment analysis and translation services.


AI Assist Content Generation [Cloud]

Based on simple prompts, AI Assist can generate several forms of content, including:


AI Assist Sentiment Analysis [Cloud]

While editing documents or emails within EngageCX, you can use AI Assist to perform a “sentiment analysis” to determine the emotional and professional tone of the text; this will include editing suggestions to help achieve the desired sentiment and keep the tone uniform.


AI Assist Translation Services [Cloud]

Once you’ve created a template, you can use AI Assist to provide translations of that template into another language.


PDF 2.0 Version Update

Portable Document Format (PDF) files generated by EngageCX can be generated in the latest PDF 2.0 version, which includes several enhancements to security and accessibility, and ensures that PDF files can be opened, viewed, and edited on any device.


Embed data sources in PDFs (PDF/A-3)

We’ve added the option to embed data sources or files within PDFs as they are rendered. This is supported by the PDF/A-3 conformance standard for electronic document archiving, and allows you to render richer, more detailed documents.


PDF Advanced Encryption Standard (AES) Update

PDF files can be protected now by using AES 256-bit encryption. This protects your data and files from unauthorized access and tampering, while still giving authorized users convenient access.


Security and SOC 2 Updates

Several internal updates to ensure that account information, endpoints, and password recovery is secure.


Image Downsizing/Downsampling

Updates to support downsizing large images used in templates, preserving image quality while increasing performance.


Word File Checkboxes

Word files rendered by Ruby offer single-click checkboxes for easier use.


Licensing Improvements

A minor improvement to the reset date of license counters, making it more accurate and predictable based off the license expiration date.

Issues Fixed

Version 14.0

ITERATION 98

Function: Content Fragments MHC EngageCX

Summary: When updating a content fragment in a Publisher template, changes are not reflected unless the fragment is completely removed and re-added

Solution: This issue has been fixed.

ITERATION 94

Function: French Translation MHC EngageCX

Summary: The "Continued" label was not being translated to French.

Solution: This issue has been fixed.