NorthStar CCM Upgrade Guide

Welcome to the NorthStar CCM Upgrade Guide!

Using this guide, you can easily find step by step instructions to follow in order to properly upgrade the already installed EngageCX or Ecrion solutions to the most recent version of NorthStar CCM.

To continue, please select which version of NorthStar CCM (previously EngageCX/Ecrion) you plan to upgrade to:

Latest Version

NorthStar CCM R2025 (EngageCX 14/Ruby) Upgrade Guide

Previous Version

EngageCX 13.0 (Onyx) Upgrade Guide

EngageCX 12.0 (Nido) Upgrade Guide